Quick to take money but not deliver

<p>Sales order# O30577</p> <p>Order date: 15 September 2016</p> <p>Sales Person: Michelle from Coricraft The Glen</p> <p>Couch: Manhattan Corner Slouch & Bergen Chair</p> <p> </p> <p>My Fiancé and I have just relocated from the UK to South Africa and ordered our Couch & Chair from Coricraft The Glen. We specifically asked for Couches in stock that we can order with a quick turnaround time for delivery. We were told by the sales lady Michelle and another person that they had the Manhattan Corner Slouch in stock in a Cape Town branch and that it would take 10 WORKING DAYS TO ARRIVE AT OUR HOME. I received a call on Saturday, 24th September from Lillian who asked when they could deliver our CHAIR. My first thought was to question about our Couch too. (We ordered them together so we would expect for them to be delivered together!!)</p> <p>Lillian: "oooh I'm not sure about that - I cannot say when. It is not yet on the truck from Cape Town and when we do receive it we can't deliver it straight away because we must still do checks and see if there's a delivery truck available"</p> <p> </p> <p>My response, "Wait... What? Michelle at Coricraft said that it would be 10 working days and you telling me it will take longer?"</p> <p> </p> <p>Lillian, "Yes, the sales people give out wrong information but don't worry I will follow up with them on Monday and call you with feedback"</p> <p> </p> <p>It's now Monday at 17:00 and IVE RECEIVED NO FEEDBACK as promised by Lillian.</p> <p> </p> <p>I will call Lillian tomorrow and I do expect her to tell me that our furniture will arrive no later than Friday!</p> <p> </p> <p>Firstly, don't make it the customers issue that your sales staff provide incorrect information. CUSTOMERS SHOULD GET THE SERVICE THEYRE PROMISED </p> <p> </p> <p>Secondly, apply better customer service. If you say you will call back. STICK TO IT. It's not only rude and disrespectful, it's bad customer service</p> <p> </p> <p>Lastly, if the customer calls - don't immediately put them on the hold tone and make them wait 4min like and idiot before we drop the call. Answer and ask us to please hold!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>