Quality has gone down the drain

What happened to Coricraft and the quality they used to have???

2023: 09 Aug – Purchased a Leather couch at Table Bay Mall branch. 09 Sep – Couch was delivered 11 Sep – I contacted Coricraft regarding issues within 7 days: - Bad stitching - Very prominent mark on seat - Poor frame construction – creaking noises - Foam in seating were not consistent and not same as instore display couches. 20 Sep – Assessors eventually came to inspect *** After I received feedback I actually insisted on a refund so I can purchase a sofa elsewhere, but I was denied due to their policy, which a quick call to the CPA, confirmed was ******* and that I was in my full right to receive a refund. Instead they offered to repair, replace or let me choose a completely different couch. Which I reluctantly gave a chance to. And ended up going with 2 upholstered sofas instead of 1 leather one. 28 Sep – balance payment on new couches. Order finalized. 15 Nov – After MANY weeks (due to a fabric shortage) the couches were delivered. Was not happy that they only informed me of this delay after 4 weeks. *** I was happy with the couches for about a week and even told the store that. After that I thought let me give it some time and see if I can live with it.

2024: 26 Feb – I eventually could not stand the issues with the sofas any longer and logged a complaint: - Foam (AGAIN) not the same as instore. Very thin and uncomfortable. - Cushion covers keep sliding around the foam and needs to be unzipped and constantly adjusted - Support structure under the seating is terrible. - Fabric looks a year old after just 3 months. 06 Mar – Assessor came to inspect again. 07 Mar – Received a call to ask when they can collect the couch for repair. *** Now, at this point I have lost all patience as I was very clear that I do not want repairs or replacements, I want a REFUND – which according to the CPA I am in my rights within 6 months of receiving the product. It was escalated to head office. Which I have followed up twice now. 14 Mar – A week later and still no feedback or outcome.

Moral of the story is AVOID Coricraft at all costs. There is a reason their ranking has dropped to nr 10 in the furniture store category.