****py service yet again

After the previous 2 horrible experiences with Coricraft this year so far I decided to give it another go. After 2 emails submitted online, trying to phone and being transferred where no one seems to answer the phone and then sending a message on Facebook and getting the following reply: "Dear valued customer, Thank you for getting in touch. Kindly note that, due to the overwhelming response to our sale, we are currently experiencing a high volume of queries and orders. We are working to respond to each and everyone and kindly ask that you please give us 72 hours to respond to your queries and load orders. Thank you for your patience and support." No one has contacted me and it has been over 72hours.

Apparently customers buying sale items are more important than someone who wants to buy an entire king bedroom set full price. Customers should be treated equally. I simply wanted to know what the lead time is on their San Remo bedroom furniture as this is not indicated anywhere and my previous online order took several weeks and several complaints of status of order being "in process" before being told Coricraft over sold items on their sale, has my money and did no effort in contacting me. I want to know if there is stock before placing an order. Why is it so difficult to get proper customer service? Should I take my business elsewhere?