Promises not fulfilled

I bought furniture at Krammerville late November on a Saturday and was advised estimated delivery date will be 12th December 2015.<br> <br> I received a call the following Monday advising my order has been received at the factory and manufacturing is in progress. I was told I will receive feedback status until delivery.<br> <br> Alomst 5 weeks later no feedback received whatsoever. I called Krammerville store last week Thursday and an Indian lady advised my furniture is in transit from Cape Town to Johannesburg and a consultant will call on Friday to arrange for delivery.<br> <br> 6 days later I'm still waiting for the call. I contacted the store during working hours however there was no answer. I then called head office Customer Care where I was told my order was long dispatched from Cape Town and she doesn't understand why I haven't received my order. The consultant advised to contact me.<br> <br> I am appaulled at the level of service, lack of customer regard, empty promises and plain poor customer service. Each time I call I am spending time, effort and money after I've spent all these when I bought my furniture at your store. I am profusely dissatisfied<br> <br> I need my furniture or full refund by Friday 18th.