Process before customers

I placed an order on 5th Sept and was told it in store would be delivered on 10th Sept

It is not delivered yet and when I queried it with the Kramerville store I was told it wasn't booked

I got rid of my old couch and dining table on the assumption it would be delivered today

I have my kids and wife now sitting on camping chairs

I was then told that earliest delivery would be Thursday. 48hrs from booking

Even on pressing the issue It seems there is no flexibility in your process

Even when asking to collect I need 24hrs. To take something off the shelf and prepare it?Really?

I have paid for a service that is of no help to me

There is no customer centricity just a rigid acceptance of process

It sounded like the person on the line really could not care two ways that the mistake was on their side

You have lost a customer