Post sales service terrible.

I have received extremely bad service from Coricraft. I have been chasing after them from initially trying to report my couch broken to getting it fixed and discovering they only fixed the left hand side of my couch to them taking back my couch. I have sent them two complaints email on two separate occasions one was due to assesor not coming on the date specified and coming a week later with no apology for the no show and inconvenience from their side. the second complaint was due to me having to chase after them to fix my cocuh and always leaving my details to be contacted and no one ever does contact me. Last week i sent a email to the complaints email [Email Removed] to assist me with getting my couch delivered and he/she sent my complaint to the exact same people I was complaining about. A lady called last week Tuesday and promised that my couch will be delivered 24 March 2016 . No couch has been delivered I didnt receive the confirmation sms that you get before your couch gets delivered a day before. It is exactly a week later and no one has contacted me to explain what went wrong. On all attempts I made with them i HAD TO CALL ATLEAST 3 TIMES BEFORE BEING 'ASSISTED