1 reviews | Active since Feb 2015
POORWORKMAN SHIP ON EQUIPMENT
ON 25 NOVEMBER 2014 I BOUGHT A RECLINER SUITE FROM CORICRAFT (SALES ORDER: L47339). THE AGREEMENT WAS THAT WILL BE DELIVERED END OF JANUARY 2015. THE SUITE WAS DELIVERED 15 JANUARY 2015. THE FOLLOWING DEFECTS WAS ON THE 3 SEATER AND 2 SEATER COUGHES. 2 SEATER COUGHE THE RIVETS WAS DAMAGED AND THE 3 SEATER THE RIVETS WAS DAMEGED AND THE COMPLETE ARRANGEMENT WAS OUT OF LINE AND SKEW. ON THE DAY OF DELIVERY THIS WAS REPORTED TO TH ECLEARWATER MALL CORICRAFT BRANCH. THE REQUIREMENT FROM THEM WAS PHOTOS MUST BE MAIL TO INFO@CORICRAFT CO.ZA. THE MAIL WAS READ BY PENNY KOULIS NO RESPONSE. THE 18 JANUERY 2015 I WENT TO CLEARWATER MALL CORICRAFT TO LAY A COMPLAIN. THE LADY ON DUTY DOWN THE PHOTOS AGAIN. I WAS PROMISED THAT A MANAGER WILL CONTACT ME BEFORE 20 JANUARY 2015.<br> THE 21 JANUARY 2015 Mr. BOTHA CONTACT ME AND HE WILL BE AT THE HOUSE ON THE 22 JANUARY 2015. HE DID VISIT ME AND AGREE THIS IS NOT UP TO STANDARD AND THIS IS POOR WORKMANSHIP. THE 2 & 3 SEATER COUGHES WAS COLLECTED THE 4 FEBRUARY 2015 AND RETURNED ON THE 9 FEBRUARY 2015. NOTHING WAS DONE ON THE 3 SEATER COUGH EVEN THE DELIVERY MAN AGREE TO THIS. THE 3 SEATER WAS SEND BACK WITH THE SAME TRUCK. SINS THEN NO RESPONS.
As per our telephone conversation we will be exchanging your set . The new set will have to be manufactured . I will keep you updated as to the new delivery date. I am really sorry that your set was not up to standard .
Kind regards,
Olga de Pinho
Quality Manager
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As per our telephone conversation we will be exchanging your set . The new set will have to be manufactured . I will keep you updated as to the new delivery date. I am really sorry that your set was not up to standard .
Kind regards,
Olga de Pinho
Quality Manager
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