MB
Melissa B

1 reviews | Active since Jul 2021

25 Sept 2024, 10:00

Poorly designed bed keeps on breaking

I bought a bed from Coricraft. It is a very beautiful but poorly designed bed. It is queen size with spindly little legs down the middle for support. The bed has been giving endless issues. Coricraft repaired it by replacing the Centre legs with more spindly little legs which are now also broken. I have contacted Coricraft yet again and they have said they can repair the bed at my expense. I understand it is out of warranty but this is not a wear and tear issue. This is a poor design. The store manager has been very helpful but "senior management" is dismissing my complaint. I would like a replacement or a refund.

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Replies (5)
MB
Melissa B's update02 Oct 2024, 14:35
Reviewer Update
I have been told that Coricraft will fix my bed - in the same way they fixed it before. The fix will not last. The store manager has been very helpful however "senior management" has yet to respond to me. At this stage I would like a full refund.
Coricraft Group
Coricraft Group's reply02 Oct 2024, 15:34
Official
Dear Mellisa,

We appreciate you taking the time to share your experience with us.

We sincerely apologize for the continued inconvenience with your bed. We understand your concerns, and while our terms and conditions do not permit a refund for a bed that is almost three years old, we would greatly appreciate the opportunity to repair it again and ensure a more lasting solution. Our team is dedicated to resolving this for you.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team

Best regards,

MB
Melissa B's update02 Oct 2024, 16:19
Reviewer Update
Hi Ruth

Please can you call me and explain to me how the bed will be fixed. I appreciate that you cannot give me a refund however I would like a permanent resolution to this problem please.

Many thanks
Melissa


Coricraft Group
Coricraft Group's reply07 Oct 2024, 14:02
Official
Dear Melissa,

We have just gotten an update from our customer care team, an exchange order has been approved and we will be exchanging the bed for a new one. Our team will be in touch shortly.

If you need any further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team

Best regards,

MB
Melissa B's update07 Oct 2024, 15:01
Reviewer Update
Thanks much appreciated. I am hoping that the issues you had with my bed have been resolved with the new bed.

Many thanks