Poor tracking feedback

On 3 Sept, I ordered on-line and paid immediately, via EFT, and received confirmation of my order and payment.

At this stage, I was well aware of the reasons, which I respected, appreciated and accepted for the posibility of my delivery taking up to 8 weeks.

For the first 4 weeks, I would receive regular/weekly updates concerning the tracking of my order and then it suddenly stopped. Any tracking,therafter, has been done by myself by contacting the Nelspruit outlet and asking for a follow-up.

A week ago, 27 October, the end of the 8 week (maximum expected) period, I received an email to tell me that my furniture is at the Nelspruit Warehouse and is ready to be delivered and that I would receive a call shortly to arrange the delivery date and time.

As I had not heard anything by Thursday, 2 November, I contacted the Nelspruit outlet to enquire the number of the warehouse and was told that the warehouse was closed at the time (around 14:00). The salesperson also refused to give me the warehouse's number, saying that he was not allowed to!

I explained the reason for my call and I was told, by the salesperson, that the delivery would only take place "once they have a full truck going my way" (I live in Malelane, about 55 Km from Neslpruit) and that it could take up to a month!

ANOTHER MONTH OF WAITING!! Come on guys!! You can do better than this!!

Any chance I will have my furniture before Christmas???

Classy furniture, perhaps, but your deliver service needs urgent attention!