1 reviews | Active since Nov 2015
Poor services
I have ordered furniture June 2021. Bought the Palma range. 5 chairs and a bench that goes with the table. Received the sideboard and 5 chairs. The bench was supposed to be delivered in Aug 2021. Then it kept going on until 5 Dec without receiving it.. excuse Covid! I have changed my order then and purchase 3 chairs replacing the bench. Received a call that the 3 chairs arrived at Coricraft and ready for collection. I have paid for delivery the 1st time. I refused to collect it, because I don't have a vehicle to collect the items from Coricraft in vanderBijlpark. I stay less than 10km away from Coricraft. 7 days later and I still had no feedback from them. If I don't call them I do not receive any feedback. My recommendation is if you cannot collect immediately from the floor, do not purchase from them. Lots of promises but under deliver. 9 months later and still not received the items I have paid for.
Dear Mirinda, Thank you so much for taking the time to post of your frustrations of your delayed Coricraft delivery. The delays in product delivery from our international suppliers has been super frustrating for us too. As you know, COVID had and continues to have a massive impact world-wide, with countries shutting down their industry and ships prevented from docking to collect containers. Of course, our own congested South African ports provided the double whammy. Thank goodness we are now back in stock of our top sellers, like the beautiful Palma range that you chose. We are happy that your order has been delivered since your review was posted and hope that you are enjoying your furniture. Yours in design, Ruth Customer Care Support Team
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Dear Mirinda, Thank you so much for taking the time to post of your frustrations of your delayed Coricraft delivery. The delays in product delivery from our international suppliers has been super frustrating for us too. As you know, COVID had and continues to have a massive impact world-wide, with countries shutting down their industry and ships prevented from docking to collect containers. Of course, our own congested South African ports provided the double whammy. Thank goodness we are now back in stock of our top sellers, like the beautiful Palma range that you chose. We are happy that your order has been delivered since your review was posted and hope that you are enjoying your furniture. Yours in design, Ruth Customer Care Support Team
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