Poor Service & Zero Urgency

I am writing to express my dissatisfaction with the service provided in addressing a factory fault with my couch. I initially reported this issue in December, and while I understand that the holiday season may not be ideal for immediate repairs, the timeline that has unfolded since then is unacceptable.

After agreeing to a collection date of February 22, 2024, I find myself consistently following up for updates. The estimated completion date provided was March 25, 2024. Now, I am informed that the delivery of my repaired couch will not occur until April 2, 2024.

The four-month duration to rectify a factory fault is excessive and does not reflect the level of urgency I would expect from a brand of your reputation and pricing. This experience has been disappointing, and I urge you to address this matter with the seriousness it deserves.