Poor service with disrespect for a fan of the brand

Poor service with disrespect for a fan of the brand. I purchased my first corricraft lounge suite many years back when service was key and quality no issue. As the years passed I supported them by buying numerous pieces of furniture for the family and myself. My obvious choice to purchase a new leather lounge suite in 2017 was to be at Corricraft. I was in the showroom with many choices and having kids a leather couch would be my first choice as the R40 000 I was about to spend would mean at least 15 years of good use. For a change I chose a lighter zambezi leather and my husband and I made a point of asking the sales person if the lighter leather would be any different to the dark as we use it in our TV room and it will need to take a lot of traffic. Not once was it mentioned that the leather was buffed and porous or that bodily stains from sitting on the couch would cause the marks and cushion problems i had 6 months down the line. It was also never mentioned that the leather was not guaranteed. Why would any customer purchase a leather lounge suite if it was advised that the leather was not guaranteed let alone that it was porous. This was my answer roughly 8 months down the line when i approached coricraft to please inspect my cushions as the leather seemed to heavy for the filling and they continue to sag. I also noted the soil marks showing only on the areas where we sat each night watching tv. I had an extremely poor response with the pillows taking up to 3 months with reminders to sort this out. No mention of oil marks taking into account I paid an additional fee for leather guarding on purchase of the units. They restuffed the pillows and only 6 months later they were back to the original state. I lodged an additional complaint again this year regarding the inspection and the two marks which had progressively worsened . It took a while and another reminder before customer complaints came back to me after waiting 20 min on the call. I adressed my concerns and a mail was returned statingthe leather was not guaranteed and it is now 2019 so there is not much that can be done. A mail was sent to me via coricraft explaining about the buffing process and the porous leather situation as well as the non guarantee. Additionally that a customer would need to drive to Epping every 3 months to have cushions restuffed. All mentioned now but never when the sale was done. Imagine you are buying a lounge suite and they advise the leather is porous it gets buffed and is not guaranteed and you need to stuff the cushions every 3 months. They will never sell a loungesuite. Regardless I was contacted by the manager in Tygervalley who said she understood my complaint and will escalate the problem. This being the same person which the problem was adressed in beginning 2018. I then received a phonecall a few days later to say they would look at a company who could possibly remove the marks and then restuff my cushions and that was the last I heard. Certainly not. A customer is given an expectation when you purchase a product. None of the above was every disclosed. The service level and communication is definately a problem within this company. . This is not the same company I purchased from over the years. Total disregard from an honest customer.