RM
Rofhiwa M
1 reviews | Active since May 2017
15 Jun 2022, 18:08
Poor service: Refund compliant
Poor service !!!!, its more the 7days waiting for my refund to be processed only to follow up and found it i was initially not captured and the lady that assisted is not available i had to refill the refund form all over again to be told it will be processed urgently with no response! i had to still follow up and still no response. Very disappointing for a shop like cori craft to have such poor bad services. Appalling!!
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Coricraft Group's replyOfficial
07 Jul 2022, 16:29 Dear Rofhiwa Mubva, Thank you for taking the time to tell us about your experience. We are so very sorry for the unacceptable delays on your refund. Your refund has been paid now, and I have dealt with the showroom who should have followed up quicker. In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly. Yours in design, Ruth Customer care support team
Coricraft Group's reply07 Jul 2022, 16:29
Official
Dear Rofhiwa Mubva, Thank you for taking the time to tell us about your experience. We are so very sorry for the unacceptable delays on your refund. Your refund has been paid now, and I have dealt with the showroom who should have followed up quicker. In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly. Yours in design, Ruth Customer care support team