POOR SERVICE, POOR FEEDBACK, POOR HELP

<p>We bought a brand new set of Baobab Savannah Oxblood Leather couches from Coricraft. PAYING CASH for the whole set.</p> <p>In 2016 we found that the single recliner was loose and wiggly and the 3 division recliner's right hand side was broken on the inside (possibly poor quality) we asked for it to be repaired.</p> <p>Coricraft collected the 1seater and the 3 division te be repaired. Whilst being without couches for weeks, it came back - delivered (supposed to be repaired) but after assembling the 3division it wasn't alligned anymore... how did they repair it not being the same as to when we bought it the first time?</p> <p>We sent back the 3division almost 6 times now... still not looking the same as it used to the day we first got the couches. It's 2017 now...</p> <p>I am now totally fed up...</p> <p>Sending it back and receinving it in the same condition... NOT STANDARD FROM CORICRAFT!</p> <p>WE PAID CASH FOR THE LOUNGE SUITE NEARLY 40GRAND</p> <p>I am really not inpressed with Coricraft's service and feedback.</p> <p>The last feedback we got was from Botha who assessed the couches from my house 3times Also finding it scew and not alligned...</p> <p>Botha said we need to now repair it with some *****s on the inside! Coming from an Assesor from Coricraft!!! POOR STANDARD?</p> <p>I said NO because then my couches will no longer be standard!</p> <p>6times collection and delivery and still not right/standard!</p> <p>I realy think the standard of Customer Service and the handling of my matter is Poor!!!</p> <p>I suggest that they either need to replace my 3 division for it to be standard! Or replace my whole set with a new set, seeing that this might be a poor quality lounge suite from coricraft because i paid cash for it aswell.</p> <p>Hope they get a bigger and better picture now, as I do not get the feedback or customer service Im suppose to get.</p>