KN
Kholeka N
1 reviews | Active since Mar 2023
12 Jul 2024, 12:41
Poor service - Lack of communication Coricraft
1 month and two weeks later I am still waiting for a bed I ordered and they said the lead time would be at least 3 weeks. The communication is appalling they don’t give any feedback about what is happening and when I will receive my order I keep calling and my calls are never returned.
Helpful (0)
Replies (2)0
Replies (2)
Coricraft Group's replyOfficial
15 Jul 2024, 14:52Dear Kholeka,
We appreciate you taking the time to share your experience with us.
We wanted to update you that the base is ready, but the mattress will only be in East London by this coming Friday at the latest. We've also been in contact with your sales consultant, and she has provided you with an update as well.
We apologize for any inconvenience this may have caused and appreciate your understanding.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We wanted to update you that the base is ready, but the mattress will only be in East London by this coming Friday at the latest. We've also been in contact with your sales consultant, and she has provided you with an update as well.
We apologize for any inconvenience this may have caused and appreciate your understanding.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply15 Jul 2024, 14:52
Official
Dear Kholeka,
We appreciate you taking the time to share your experience with us.
We wanted to update you that the base is ready, but the mattress will only be in East London by this coming Friday at the latest. We've also been in contact with your sales consultant, and she has provided you with an update as well.
We apologize for any inconvenience this may have caused and appreciate your understanding.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We wanted to update you that the base is ready, but the mattress will only be in East London by this coming Friday at the latest. We've also been in contact with your sales consultant, and she has provided you with an update as well.
We apologize for any inconvenience this may have caused and appreciate your understanding.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
KN
Kholeka N's updateReviewer Update
22 Jul 2024, 15:16After a month and 2 weeks I finally got the bed thank you to Betty from Coricraft East London for her kindness and eagerness to help me.
KN
Kholeka N's update22 Jul 2024, 15:16
Reviewer Update
After a month and 2 weeks I finally got the bed thank you to Betty from Coricraft East London for her kindness and eagerness to help me.