BM
Babalwa M

1 reviews | Active since Jan 2016

15 Feb 2016, 00:18

Poor service goods purchased 3 weeks ago still not

I bought 2 lamp tables on sale from your Port Elizabeth store. Paid full amount 22 January 2016, to date I have not received my order. Firstly when I saw the sale from your website I called the PE store and I was told only 1 lamp table was available and non of the other stores have got stock left. I called your Cape town store and I was told yes there was still stock available, I called back your PE store to make arrangements for the item to be collected from Cape Town and paid the full amount. It's been 3 weeks now without any feedback from the sale consultant Natasha. I have been calling the store and only when I call she makes empty promises. What a poor service. It seems like she never wanted me to buy from the store , the fact that she **** and said no other store have got stock available . I was also interested in buying a single chair, Natasha promised to find out from other stores whether they have stock, she never gave me feedback only when I called the store she remembered and told me the chair from the other store was damaged.

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Replies (1)
Coricraft Group
Coricraft Group's reply15 Feb 2016, 07:58
Official
Hello Mdanyana,

Apologies for the poor service received to date. I will get hold of the Regional Managers and have him follow up on this.

Regards

Mark Staniforth
Retail Exec