1 reviews | Active since Jan 2016
Poor service goods purchased 3 weeks ago still not
I bought 2 lamp tables on sale from your Port Elizabeth store. Paid full amount 22 January 2016, to date I have not received my order. Firstly when I saw the sale from your website I called the PE store and I was told only 1 lamp table was available and non of the other stores have got stock left. I called your Cape town store and I was told yes there was still stock available, I called back your PE store to make arrangements for the item to be collected from Cape Town and paid the full amount. It's been 3 weeks now without any feedback from the sale consultant Natasha. I have been calling the store and only when I call she makes empty promises. What a poor service. It seems like she never wanted me to buy from the store , the fact that she **** and said no other store have got stock available . I was also interested in buying a single chair, Natasha promised to find out from other stores whether they have stock, she never gave me feedback only when I called the store she remembered and told me the chair from the other store was damaged.
Apologies for the poor service received to date. I will get hold of the Regional Managers and have him follow up on this.
Regards
Mark Staniforth
Retail Exec
Apologies for the poor service received to date. I will get hold of the Regional Managers and have him follow up on this.
Regards
Mark Staniforth
Retail Exec
