Poor Service From Coricraft Menlyn

I am extremely disappointed with the service I have received from Coricraft Menlyn Mall branch. I purchased two couches at the beginning of October, and they were delivered on 1 November. The very next day, I reported a factory fault on one of the couches.

Since then, it has been nothing but delays, excuses, and unprofessional behaviour.

The first collection attempt was done with an open van on a rainy day, which is completely unacceptable for transporting furniture. A second collection was booked for Saturday, 6 December, and I clearly stated that pickup must be before 14:00. I waited the entire morning for their team, only to receive a call at 19:37. Calling a customer at that time for a missed daytime appointment is unprofessional and shows zero respect.

I paid in full, on time, and without any issues on my side. Yet the service I received has been completely unacceptable. This experience has destroyed my confidence in the store, and I will never buy from them again nor recommend them to anyone.