GP
Grant P

1 reviews | Active since Nov 2012

11 Nov 2024, 12:34

Poor service from Coricraft

Sadly I can’t give zero stars. Very poor customer service from Coricraft (2nd time, I assumed the previous time was a once off but unfortunately not) I was promised a delivery for 4-5 weeks after paying for items on 30 September I followed up after 5 weeks and was told the items would be completed by end of week and I would be phoned by customer service that day 8 November to arrange delivery Phoned customer service directly on Monday and after being promised a reply by Bianca in customer service eventually followed up again and was eventually put through to a manager called Claudette She then indicated that the items would only be completed by Wednesday this week 13 November ie 6 weeks after payment but a delivery date couldn’t be confirmed until the items were completed for delivery Needless to say I won’t be buying from Coricraft again - has really gone downhill in recent years

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Replies (1)
Coricraft Group
Coricraft Group's reply11 Nov 2024, 15:42
Official
Dear Grant,

We appreciate you taking the time to share your experience with us.

We sincerely apologize for the delays and the inconvenience you’ve faced with your order. Our customer care manager is currently coordinating with our factory to prioritize this, and we’ve escalated the matter to the Cape Town regional manager to ensure it receives immediate attention. Our team will follow up with feedback and a confirmed delivery date as soon as possible. We understand the impact this has had on your experience, and we are committed to resolving this swiftly. Thank you for your patience.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team