1 reviews | Active since Nov 2025
Poor service from Coricraft
I went to the branch in Ballito, The assistance I got from Innocent was terrible! I knew what I wanted and he said it will not fit through a standard door and tried to sell another louche to me. I went to the branch in Umhlanga where an Indian guy assisted me, unfortunately I did not take his name because he was very helpful.
I ordered a couch and auto man on line because I knew the service in Ballito and did not want to go there again and did not want to drive all the way to Umhlanga again.
On line they said that the couch is in stock and I will receive it in two weeks the auto man was not it stock but I will receive it in 4 weeks.
I had to constantly phone to find out when I will receive the couch and only received it a month later. Two months later and I am still waiting for the auto man after numerous calls even visiting the Ballito branch again to find out.
Now I cancelled the auto man but are still waiting for someone to phone me back to confirm. Spoke to Tebogo yesterday where she said she will phone me back. Guess what... I am still waiting...
Is there someone in Coricraft that can actually do their work and phone me back?
The furniture is great but the service is really not good. It is only the Indian guy in Umhlanga he knows what he is talking about and he knows his products.
With this experience I will unfortunately never buy from Coricraft again and I want a refund on the auto man I do not even want it anymore.
We appreciate you taking the time to share your experience with us.
Please accept my sincerest apologies for the delays you’ve experienced with your order; this is certainly not the level of service we aim to provide. Our team has been in contact, Tshepo has received your supporting documents for the refund and they have been forwarded to our finance department to process the refund. We have requested Tshepo do give you updates.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Please accept my sincerest apologies for the delays you’ve experienced with your order; this is certainly not the level of service we aim to provide. Our team has been in contact, Tshepo has received your supporting documents for the refund and they have been forwarded to our finance department to process the refund. We have requested Tshepo do give you updates.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
