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Nompumelelo N
1 reviews | Active since Aug 2018
06 Jan 2020, 13:51
Poor Service
I am very disappointed with the service I have received at Coricraft. I made a request on the 20th of December for collection of furniture. They did not come to collect the furniture even after sending confirmation emails and smses. We wasted 2 whole days waiting for them to come as they had scheduled with us. It is now the 6th of January and they still have not come to collect the furniture. I am sorely disappointed and do not think I will be making any purchases with this store in the future.
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Coricraft Group's replyOfficial
28 Feb 2020, 08:08Dear Nompumelelo N,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
Coricraft Group's reply28 Feb 2020, 08:08
Official
Dear Nompumelelo N,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***