poor service delivery

I bought a sale item on 30/11/2015 and was promised it would be ready for collection at warehouse 5/12/2015. I didn't receive a call to confirm item could be collected. I also noticed they never deducted the discount as it was a sale item. I went back to the store on 02/12/2015 to be told item not at warehouse and need to source item from<br> nother branch. The discount issue was sorted but still no item. I received a call a few days later to say item has has arrived and has been there all along. Upon further investigation it was discovered that it's not my item. I was promised that the item would arrive from the other branch and I would be able to collect it from the store and not warehouse. I followed up every few days and was finally promised by Melcolm on 11/12/2015 that he will personally collect item and deliver it to my address on 14/12/2015. I didn't hear from him again and when I followed the next day he had an excuse but dudn't consider letting me know. However, the next day would be the day I get my item. Only to be told by call centre agent that he never collected the item. I finally had enough by 15/12/2015 and cancelled the item. Poor work ethic &amp