Poor service, delays

I ordered a headboard from Coricraft Canal Walk. Completed date was for 26 of Oct. Headboard still not ready, was promised it will definitely be last week, then promised it will be this week, now informed I have to wait another week and that it will only be ready next week. 3 week delay after lead time if 5 weeks. I have requested for a reason, still waiting for a reason why the delay. I also requested line mamager details, area Manager details and process for logging conplaint. I was informed staff bot allowed to give out those details. I managed to find a name of the area Manager, Craig Bell and the assistant informed me that she emailed the area manager and planning department. I now want to cancel this order and buy a ready made headboard anyplace else, as i cannot rent out my holiday apartment, and I am loosing money everyday, they now say there is a penalty fee applicable if I want to cancel my order, but they are weeks late in supplying the Headboard. No manager has phoned or explained to date. The only response i get, for the last couple of weeks is ‘Next week’. No reason or explanation. Worst client service, will definitely think twice before buying from coricraft ever sgain