Poor service Cori Craft

It’s been over a year now I purchased a leather couch from Cori Craft When I received my couch there was defects And I was not happy with it I then reported it to Cori Craft and they said they will replace it which I waited almost 8 weeks When the replacement arrived there was also issue with it I logged the issue as soon as I received the couch in feb 2023

Time went past and no response then I logged again in June 2023 which I got a response an Assessor came out to assess the couch and ask Said they will repair it which was ok he I told him if they take my couch if Cori craft and give me a loan just to fill the space at my home. That never happens

I then receive my repairs couch which was not done properly the I then reported it again to Cori Craft and the same assessor came and saw it was not repaired properly

Cori Craft contacted me to pick up the couch I told them if they take it I will need alert a loan 2 seater just for me to use until the couch is getting repaired again

I’m still waiting for them to get management permission to do that I’m waiting over a month now emails to them every week But not response

This is unacceptable acceptable form this company I paid cash for the couch and not credit

All I wanted is a loan unit and they can repair my existing couch Or replace it if they can’t do that they must credit me back for or give me a different couch set

If Cori craft sees this post Ref number PM09044 - [#55593]