Poor service, business processes, broken promises

I bought a combined desk and bookshelf from Coricraft and arranged to pick it up on 7/02/2015. After 90 minutes of waiting, I was told that they hadn't assembled the unit. They then went on to assemble the unit, but unfortunately this was the wrong unit (bookshelf only). <br> Fairly irate at the waste of time, I left. On the following Monday I phoned the manager in charge. He apologized profusely and assured me that the unit would be ready for collection on the 14th. On the 14th, once again, I had a bookshelf waiting for me. <br> At this point I had to listen to numerous stories and shifting of blame. I decided it was all in vain and requested a refund so I could buy the desk elsewhere. I completed a form to this effect and was told it would be captured on the Monday. <br> On the Tuesday, after realizing that yet another promise had not been met, I phoned again. I was assured that the refund would be captured on the day and promised feedback prior to day end. <br> Today, Wednesday, I phoned again. This time I was told that the refund had been rejected as it was not captured correctly. The refund would now only be done on Thursday. <br> I urge my fellow consumers to avoid Coricraft.<br>