Poor service at coricraft

I went to Coricraft on Sunday afternoon to buy a new sofa. Upon purchase I was told that there was nobody else at the shop that could assist with carrying the sofa to the car. Eventually between the sales lady and I we made an agreement that I will stay at the shop and she will go and fetch a trolley. During this process a second sales lady returned from her shopping. When the first lady returned with a trolley we loaded the sofa on the trolley and pushed the sofa to the parking lot where a parking attendant helped me load the sofa - this is poor service from a furniture store.

I had confirmed with the sales personnel that if the sofa did not match the house I could bring it it back, which I did on the following Monday, where I was told that the manager was not in so the credit would not be possible until the manager returned. I was asked to submit proof of banking details etc and was told that it would be approved. I phoned to follow up on Wednesday where I was again told that the credit could not be approved due to the manager being away. I asked if I could then get feedback from the store as soon as they knew when it would be approved, and I was told the manager will be back the following day and it will be sorted out. To date ( 1 week later) I have still not received any feedback or any payment from coricraft. This is terrible service and means I have been out of pocket waiting for the credit of the sofa for 7 days and still no feedback.