poor service and communication

I bought a breem couch two months ago and beginning of this month I bought an additional breem modular (one seater) with clips. The consultant from mall of the south confirmed with CPT planning manager ( Marshely)that clips will be added. Last week Friday I was informed that the couch is delivered in Roodeport coricraft warehouse and I requested the consultant to ask the warehouse to check the clips and deliver the couch to mall of the south on Friday ( 30/08/19). Clips were not check for 7 days if they are added or not and I was told quality check will be done when i collect the couch from Roodeport. The couch was not delivered at mall the south and clips are not added even now. I hired a van to take the couch to Mpumalanga today. No one will refund my money for car hire (wasteful expenditure). No one is assisting me with this issue and their managers are rude Such as Angy from Roodeport warehouse. If this issue is not sorted I'm forced to take legal option and they will will pay all legal costs.I love their furniture but I regret buying from them due to poor service and communication. Maybe I'm given bad service and treated unfairly because I'm black.