Poor Service and attitude, and forgot to place order for our couch after 4 weeks!

Shocking service and attitude from Coricraft from the outset.

Sunday, 29 April 2018 – We visit the Coricraft store at Northgate. Make a purchase in excess of R22 000.00 for a 3 seater leather couch and a single leather recliner. We payed half the amount owed as a deposit.

Wednesday, 23 May 2018 – I phone Coricraft to find out on the progress with regards to the manufacture of the couches, to see if they are ready. I am advised that the 3 seater is ready, and they cannot pick the recliner up on their system so will phone the factory and get back to me. I wait 2 hours, no one phones me. I then phone back, and get told the same story that they need to phone the factory, and they will get back to me.

Thursday, 24 May 2018 – No one has phoned me by 11am. I phone Coricraft again, and am told the same story that they need to phone the factory and will revert. I then receive a call from the manager of the Northgate story Andre, telling me that “We have a problem”. It appears Coricraft never submitted the order for the recliner to the factory, and as such no work has began on making the recliner. He assures me that he will now place the order for the recliner (4 weeks after we have originally ordered it!) and will arrange for free delivery of the 3 seater couch in the interim.

Thursday, 24 May 2018 - I receive a call from Comfort at the factory, to arrange delivery. She tells me that delivery will take place on Tuesday, and asks what time I would like delivery. I informed her that I have meetings in the morning, and there is no one else at home, so delivery should be arranged for the afternoon. She told me she will arrange for our delivery to be the “last Stop” of the day. She then informs me that there is still a balance outstanding on the couch that needs to be paid before delivery. I was aware of this, and informed her its not a problem I will make payment before Tuesday.

Monday, 28 May 2018 – I go to the Coricraft store at Northgate to make payment of the outstanding amount due on the 3 seater couch. I asked them to confirm that delivery will still take place the following day. I was then told by Andre, the store manager, that there was no way delivery would take place on the Tuesday as the factory only loads the items on the delivery list once payment has been received, and this delivery list is done 2 days in advance. I will therefore only receive my couch on Thursday.

Tuesday , 29 May 2018 ¬– I receive a call from Comfort at the factory to tell me that delivery is now arranged for FRIDAY as the payment wasn’t received in time for it to be delivered on Thursday, and asked what time I was delivery on Friday. I informed her that I have meetings in the Afternoon, and therefore delivery will need to take place before 12pm (midday). I was told this is not a problem and she will place a special request for this.

Thursday, 31 May 2018 – I receive an SMS at 4.30pm advising me that delivery has been arranged for Friday between 12.45pm and 2.45pm in the afternoon.

Thursday, 31 May 2018 ¬– I immediately phoned the Coricraft store, and advise that I specifically requested delivery in the morning, before lunch time, and it has now been arranged for this afternoon. They advised that the factory is already closed for the afternoon and they will phone in the morning.

Friday, 1 June 2018 – I phoned Comfort at the Coricraft factory to advise that there has been a mistake regarding the delivery time, as I specifically requested delivery in the morning. She told me that she will phone the drivers and revert. I then get a call back from Comfort, advising that delivery has been arranged for this afternoon, as that was my instructions. I told her it needs to be delivered this morning.

Friday, 1 June 2018 - Received a call back from Comfort, advising the drivers will deliver between 10am and 11.30am. I asked if she can give me an exact indication of time, or have the drivers at least phone me when they are about 20 minutes away, so that I can leave the office and go home to ensure I am there to open. Comfort was incredibly rude to me on the phone and told me that the drivers don’t have time to phone me.

Will never order from Coricraft again!