JM
Joanne M
1 reviews | Active since Feb 2017
18 Nov 2019, 18:12
Poor service after manufacturing fault
Purchased couches from coricraft, when they were delivered the cushions were Manufactured poorly of which I was told they will take shape within 2 weeks. This was not the case. I reported the issue a number of times of which I was told they have a solution for future! That doesn’t help me. After numerous emails and calls Coricraft agreed to manufacture new ones for me. Again after weeks or following up, the delivery date moved 3 times.
3 months after my original purchase I received a new couch and was told I would receive a certain amount refunded. It is 3 weeks later and now refund has been processed.
The service and poor quality of coricraft is absolutely disgusting!!!
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Replies (3)
Coricraft Group's replyOfficial
26 Nov 2019, 15:51Dear Joanne M ,
We would love to get your money to you but we need certain documentsi from you in order to do this , which we have requested from you . Alternatively we are quite willing to swipe your card to refund you in store .
Kind regards,
Olga de Pinho
We would love to get your money to you but we need certain documentsi from you in order to do this , which we have requested from you . Alternatively we are quite willing to swipe your card to refund you in store .
Kind regards,
Olga de Pinho
Coricraft Group's reply26 Nov 2019, 15:51
Official
Dear Joanne M ,
We would love to get your money to you but we need certain documentsi from you in order to do this , which we have requested from you . Alternatively we are quite willing to swipe your card to refund you in store .
Kind regards,
Olga de Pinho
We would love to get your money to you but we need certain documentsi from you in order to do this , which we have requested from you . Alternatively we are quite willing to swipe your card to refund you in store .
Kind regards,
Olga de Pinho
JM
Joanne M's updateReviewer Update
26 Nov 2019, 16:49Document was only requested after I made numerous calls to follow up on the refund. When I spent thousands of rands at coricraft my ID was not required yet for a measly R500 refund you require my ID.
Once again, as I have explained to many people at Coricraft, once again after a number of follow ups made by myself, with none to little response or feedback when promised, I am given the option to go in store for the money to be refunded on my credit card.
Once again, as I have explained to many people at Coricraft, once again after a number of follow ups made by myself, with none to little response or feedback when promised, I am given the option to go in store for the money to be refunded on my credit card.
JM
Joanne M's update26 Nov 2019, 16:49
Reviewer Update
Document was only requested after I made numerous calls to follow up on the refund. When I spent thousands of rands at coricraft my ID was not required yet for a measly R500 refund you require my ID.
Once again, as I have explained to many people at Coricraft, once again after a number of follow ups made by myself, with none to little response or feedback when promised, I am given the option to go in store for the money to be refunded on my credit card.
Once again, as I have explained to many people at Coricraft, once again after a number of follow ups made by myself, with none to little response or feedback when promised, I am given the option to go in store for the money to be refunded on my credit card.
Coricraft Group's replyOfficial
26 Nov 2019, 16:54Apologies for that, they should have told you all of the documentation required for a refund from the start. would you be able to send me a copy via email or a photograph via Whattsapp , so that I can get this processed for you urgently.
kind regards,
Olga
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kind regards,
Olga
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Coricraft Group's reply26 Nov 2019, 16:54
Official
Apologies for that, they should have told you all of the documentation required for a refund from the start. would you be able to send me a copy via email or a photograph via Whattsapp , so that I can get this processed for you urgently.
kind regards,
Olga
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kind regards,
Olga
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