ED
Esther D

1 reviews | Active since Nov 2016

29 Nov 2016, 13:39

Poor Service

<p>Good Day</p> <p> </p> <p>i am so frustrated with the customer service I have been receiving from coricraft, it's been 3 weeks that I have been getting the run around about my couches, every week i am the one calling and asking what is going on, because these couches are stuck at the warehouse for 3 weeks and I have paid for them to be delivered but nothing has been done to make sure that they get to polokwane so they can be delivered... Today the 29th November 2016 I have just called again and they are telling me they need to go to warehouse to find out why they weren't taken to polokwane,I am so sick and tired of the same **** every week is the same story, I have been a coricraft loyal supporter and now I am looking to see if I can try other companies because this to me is unacceptable... </p>

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Replies (2)
Coricraft Group
Coricraft Group's reply06 Dec 2016, 12:41
Official

We apologise for the poor service you have received , we will investigate the cause of the delay . We will be in contact with you to arrange delivery as soon as possible .

Kind regards,

Olga de Pinho

ED
Esther D's update24 Dec 2016, 14:32
Reviewer Update

Good Day

Today is the 24th December 2016, I was expecting my couches to be delivered today but I was called by the polokwane store people that my couches have been damaged, after all the waiting for delivery with all the delays I am beyond disappointed... I have so many regrets about buying from coricraft! It's become a nightmare, I am not able to surprise my parents with these couches after my best efforts. I am been told the couches I bought have been discontinued... I am so sad that I have been let down