Poor service

<p>I bought a couch from Coricraft it took a couple of weeks to be made. When it was delivered there was a small hole in the fabric and the scotch guarding was not done. Their warehouse called me and said a new one would be made. The new one was delivered a couple of weeks later the quality is nothing like the first one. I again contacted the warehouse and they send a guy named Both a out to assess it that was the 28th of September. He told me to give him till Friday to find out the way forward and I haven't heard from him since. Upon mailing the branch where I purchased it I received emails from the Clearwater branch manager who was suppose to follow up with me on the date of the assessment I also have not heard from. I have paid for a product which is of poor quality and nobody from coricraft seems to care that they have a unhappy customer on their hands. A week later and I still do not know what is the way forward with my order. </p>