MM
Mmaphage M
1 reviews | Active since Feb 2024
08 Apr 2024, 09:33
Poor service
I bought couches at Coricraft highveld mall Witbank,I waited for two months two weeks for them to deliver.,only to get old couches with scratches.When I tell delivery guy that m not happy with the couches they said I must take pictures and send to sales lady,I did that and the lady had a nerve of telling me that are the scratches from *** but the couches I saw at shop doesn’t have scratches.If I saw the couches they sent to me at the shop.i was not gonna buy them. I am so disappointed in you, you don’t have integrity and ethics.We can’t pay lot of money for old couches . You are not loyal
Helpful (0)
Replies (1)0
Replies (1)
Coricraft Group's replyOfficial
12 Apr 2024, 14:07Dear Mmaphage,
We appreciate you taking the time to share your experience with us.
We apologize for the disappointment and inconvenience you've experienced with your couch purchase. We have received your documents for a refund, and we are committed to resolving this matter promptly.
A full refund will be completed once the couches are collected. Our team will contact you to arrange the collection at your convenience.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologize for the disappointment and inconvenience you've experienced with your couch purchase. We have received your documents for a refund, and we are committed to resolving this matter promptly.
A full refund will be completed once the couches are collected. Our team will contact you to arrange the collection at your convenience.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply12 Apr 2024, 14:07
Official
Dear Mmaphage,
We appreciate you taking the time to share your experience with us.
We apologize for the disappointment and inconvenience you've experienced with your couch purchase. We have received your documents for a refund, and we are committed to resolving this matter promptly.
A full refund will be completed once the couches are collected. Our team will contact you to arrange the collection at your convenience.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologize for the disappointment and inconvenience you've experienced with your couch purchase. We have received your documents for a refund, and we are committed to resolving this matter promptly.
A full refund will be completed once the couches are collected. Our team will contact you to arrange the collection at your convenience.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team