Poor Service

<p>I bought a couch from Coricraft, on delivery it was faulty and we were informed that an Assesor will come to our premises to assess the couch. He undertook to replace the couch due to faulty springs. After 2 months I enquired to when the new couch will come, I was told by Kgomotso at Mall of the South that she will check on the system and get back to me in 7 min. Joke, 2 hours later when I phoned her back, she mentioned that she will chat to the Assesor as he never loaded anything on the system and will get back to me. Joke 2, she never came back to me again. I phoned MOS for a 3rd time, a gentleman picked up the phone and he was completely lost at what was happening in the store, he stuttered and could barely speak Enghlish. The service from Coricraft Mall of the South is absolutely poor, no client service, no feedback, no assistance. Maybe worth mentioning a similar issue occured at the same store last year December. </p>