1 reviews | Active since Jan 2010
Poor Service
I had send in a unit for repairs and was promised a turn around time of 72 hours. Received an SMS that confirmed delivery for the 4th between 10 to 11. I have been at home the entire day and no delivery. Tried calling for feed back and no one can help or give me an answer. All i get is we will check and call you back in 10min but it never happens. For every 20 times you call someone finally picks up and with same answer. Today i finally get the answer that the unit was not repaired properly and they can not promise me when i will receive it.<br> It was a simple 20 job which could have been done on site but now turns out to be over a week. <br> <br> This is very poor service and also poor workmanship on the quality they are producing. Very Disappointed and will not be returning.<br>
We apologise for the inconvenience , Your repaired unit will be returned to you on Saturday as discussed .
Kind regards,
Olga de Pinho
Quality Manager
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We apologise for the inconvenience , Your repaired unit will be returned to you on Saturday as discussed .
Kind regards,
Olga de Pinho
Quality Manager
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