Poor response (or NO response)

<p>I bought a leather set in Jan 2015 and 2 years later the couch has 2 tears in it.</p> <p>I started my enquiry with Coricraft on 29 March 2017 already and after a long battle I finally spoke to a customer services Manager called Claudette on 5 June 2017. </p> <p>I understand the warranty is no longer valid and we arranged for the couch to be collected for an assesment and quote to repair. The couch was collected 24 June 2017 and almost 3 weeks later, I have trouble getting hold of Claudette to provide me with feedback. Her e-mail has no signature with a phone number where she can be contacted and I've sent her 4 mails in the last 3 days with no response.</p> <p> </p> <p>I don't know where my couch is or what is going on as I can't get hold of Claudette - the CS Manager - I believe - and she's not replying to my mails either.</p> <p> </p> <p>We paid more that R 20,000.00 for this set and it's great how quick your company will take our money but when we need your help, how hard it is to get good reliable help.</p> <p> </p> <p>Is there anyone at Coricraft that is able to help me?</p>