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Phephelaphi M

1 reviews | Active since Jun 2022

18 Jun 2022, 20:04

Poor quality products

I bought the Orion coffee table in April. I laid a complaint since the beginning of May that the colour on the table is fading, plus I unfortunately had a few drops of diffuser spill on the table which wiped the colour completely off. Coricraft is not assisting. One of the managers compared this to a Edgar's shirt.

I'm frustrated, a R10000 coffee table where tge colour is not what it was 2 months ago. Spoke to the customer liaison officer, i believe , who is based in Cape town. I was told that 1000 tables were sold and im the first to complain. Imy experience is that you can have 1 item that has a defect in a production line. It's been over two wewks waiting for a call. What happened to value for money.

I could have bot a nesting table on Instagram for way less money with better quality. Many promises from different people, but to date I still have an expensive coffee table that I am ready to give away😭😭😭😭

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Replies (2)
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Phephelaphi M's update13 Jul 2022, 18:06
Reviewer Update
Coricraft group came through for me. Today my replacement table was delivered
Coricraft Group
Coricraft Group's reply01 Sept 2022, 15:22
Official

Dear Phephelaphi M,

Thank you for taking the time to tell us about your experience.
We are so sorry to hear that you have damaged your table with a scented diffuser oil, we would normally not be able to help you with an exchange or repair as this would not be covered by your guarantee.

We have exchanged this table for you  but please follow the care instructions closely to ensure that this doesn’t happen again.
In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.  
Yours in design,
Ruth
Customer care support team