Poor quality product, poorer quality service

I bought two Connor 3 seater couches from the PE shop a few months apart last year. The second arrived in August. The fabric on this sofa is pilling and the couch looks like it has been used heavily for years. I have spoken to the PE branch manager who asked me to email him my query with photographs explaining what the issue is. I did this. I have not received a reply to my email, nor have I received replies to two subsequent emails asking for my first email to be acknowledged. I have also sent an email via the coricraft website. No answer. I have since read that Coricraft does not guarantee their fabrics because they cannot make provision for how the fabric is treated in ones home. The couches I bought are barely used! the fabric of the one looks brand new and the fabric of the other looks horrible and old. The quality of the one couch's fabric very obviously of poor quality. Obviously coricraft is not even prepared to engage with me demonstrating that the quality of their customer service matches the quality of their products...POOR!