Poor quality leather couches delivered

We ordered two Teddy leather couches from Coricraft Canal Walk in January 2016. We where formed that we could expect the couches at the end of February. We where pleasantly surprised when we got a call to say the couches are ready two weeks early.<br> <br> We took delivery of the couches on Saturday (13 Feb 16).<br> Once the drivers had left, and all the packaging was removed, we noticed a scratch in the leather of the couch. We also noticed that the arms of the couches appear to be incorrectly shaped (skew).<br> We immediately informed Canal Walk branch, who said they reported it to customer service and could expect a call by Tuesday for the latest. Needless to say, Tuesday has come and gone and we still haven't heard a peep out of Coricraft.<br> We have since contacted the sales person, who advised us to call the call centre. <br> <br> This is the second lot of couches we have purchased from the group and it seems like there is no quality control or care for the products they sell.<br> The company should be following up with us, not us running around trying to get someone to sort out the mess they have made!<br> <br> Highly disappointed :-(