Poor quality goods and lack of after sales service

Avoid buying anything from coricraft! The quality of goods you receive for the price is just ridiculous and their after sales service is even worse. I have been ignored and given the run around since October last year!

We bought an expensive couch set and it was delivered to us in May 2022. At the time we didn’t have the space for it because we were busy with renovations so it went into storage. We opened the couch set a few months later in July and we’re excited to start using it. We noticed that the couch was a bit light (easily moveable with very little force) and that padding on the day bed wasn’t that great (it was hard on the one side and padded on the other). I tried calling the sales person at Tygervalley but he didn’t return my calls. Things then just ended up falling to the way side. October came around and we noticed the stitching starting to come loose. I tried calling once again and couldn’t get hold of the sales person. Weeks went by and I then sent him an email to which I got a response that he no longer works there and that I needed to email a Tygervalley/Coricraft generic email. I then sent that mail and once again heard nothing back for weeks. I then called in again and spoke to someone who said that they missed that email. He then logged a complaint with the factory. Late in December one of the assessors came out and he said they would need to come back in the new year when the factory opens to collect the couch. I told him all my concerns about the couch, the fact that it feels poorly made after only being in use for 3-4 months and it’s already torn/coming loose, the inconsistent padding, the fact that there’s no weight in the pieces and the concern that it broke so quickly by the stitching which is supposed to be the best type of stitching. He then said that a lot of the new couches are cheaply made. I proceeded to ask him to rather return the couch set instead and he simply said I would need to contact the store in the new year.

The new year came and the factory called wanting to just collect the couch piece where the stitching came loose and I insisted that I would like the whole couch to be retuned because of my concerns I listed. They they said they would get back to me and once again communication just died down for weeks. I then sent another email and 2 weeks later I got a call from someone who basically told me I can only have the couch repaired. I insisted to speak to a manager and he said someone from the call center will call me. I am still waiting for this call and weeks have passed once again. I have emailed coricraft Tyvervelly again but still with no reply, no surprise there.

It is within my right to return this couch based on poor quality and poor durability according to the CPA and I have really been extremely patient with the poor service and communication that I have been receiving. I would like someone to urgently contact me regarding this or I will take it further and claim for all this wasted time as well!