MB
Marius B

1 reviews | Active since Feb 2017

14 Feb 2017, 13:28

Poor quality, customer service & communication

<p> </p> <p>I purchased a custom made bar stool set of 6 chairs. upon receiving my bar stools at their warehouse in Roodeport, I discovered one of the bar stools legs are broken, I returned the bar stool to Coricraft Design Corner.</p> <p> </p> <p>After 6 Weeks of no communication and trial and error, I collected the "repaired" bar stool only to get back home to see that it is damaged even more that before, now I have a flimsy bar stool and one of the other wooden legs are 4mm shorter than the rest.</p> <p> </p> <p>Highly irritated after a 3 month period, I don’t know what to do. and I paid R12,000.00 for these chairs.</p> <p> </p> <p>Furthermore I paid for delivery to my house even though I collected the consignment at their warehouse, they promised to refund my delivery fee, but no success after 3 months.</p>

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Replies (1)
Coricraft Group
Coricraft Group's reply23 Feb 2017, 16:00
Official

We apologise for the poor quality product you have received . We will exchange the bar stool for you .Fiona will be in contact with you to arrange everything.

Kind regards,

Olga de Pinho