poor quality control

Bought brand new Zambezi whisky Caleb cnr rt slouch. delivered end of Sept 2015.couch had Mark in the middle of seating area.side of day bed very floppy.seating area squeaking making sound when sitting on it.registered complaint with callcentre.they collected couch.call centre advise mark is tick bite.a week later couch arrived exactly as we have sent it.we sent couch back.a week later the couch arrived with mark still there and no legs on couch.sent it back again.we received the couch this 23/10/2015. Mark still on seating area and our cushions were swopped.the couch have ugly tick bite blemishes visible to eye.Where is the quality control.now the swopped<br> cushions have tick bites.this is not cool. Hide the tick bites I don't want to see it.call centre said they will speak repair centre manager. This is bad service and poor workmanship and quality control.