Poor Quality Carpet

<p>On 18 April I went to your Loch Logan store to complain about a babmoo carpet we purchased at your store. Your sales assistant's response to our complaint leaves much to be desired. </p> <p> </p> <p>We explained to her that we are aware of your no warranty policy on accessories but our issue is the poor quality of the carpet irrespective. She continued to say I must sow in the parts that have been untangled on the carpet, I explained to her the strings have always been short so it's impossible to sow/weave them together. She continued to say that I must source a carpenter to cut out those parts and should create a border for them. </p> <p> </p> <p> </p> <p> </p> <p>There is no way a carpet could ruin in 6 months after purchase, it's almost unthinkable because we are not home most of the time so there shouldn't be any heavy wear and tear. I took note of the care instructions and have followed them in detail. </p> <p> </p> <p>I have made the same complaint on your customer complaint line but no one has gotten back to me on a solution. </p> <p> </p> <p>I'm absolutely disgusted with Coricraft and your staff because she gave off a very aloof standing on the matter and this is the very lady whom we bought the carpet from, so much for after sales care. I will definitly not be buying from her next time I purchase at your shops (that is if there will be a next time). </p> <p> </p> <p>Your brand certainly doesn't give the impression that it does not look after its customers. </p> <p> </p> <p>Very disgusted, money down the drain!</p> <p> </p>