M
Marcel

1 reviews | Active since Dec 2024

01 Sept 2025, 12:52

Poor quality and bad workmanship

Honestly no such thing as service anymore . After my first set of couches arriving with damaged feet . I was told I would get a new set . The new set arrived over the weekend and guess what . The Same issue as before . They collected the old set and delivered the new set with tye same issue. The workmanship and design is pathetic. Quality is poor really . After paying a huge amount thinking I would have couches for 15 years no problem. It doesn't even make it into my gate and it's broken already . It's Honestly really pathetic. Quality should be off the top shelf but it's not . It's really poor .

0
Replies (2)
Coricraft Group
Coricraft Group's reply02 Sept 2025, 09:16
Official
Dear Marcel,

We appreciate you taking the time to share your experience with us.

We’re truly sorry to hear about your experience. This is not the level of quality or service we want you to receive. As requested, our team will be sending an assessor to you so that we can get this matter resolved properly. Thank you for your patience while we work to fix this for you.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team
Coricraft Group
Coricraft Group's reply02 Sept 2025, 13:18
Official
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