Poor quality and bad after sales service

After paying a fortune for new couches . Excited to receive our new couches. They finally arrived last Thursday and put them in the garage while I was painting inside the house . last Saturday I wanted to show them to a family member and saw the one leg not standing straight. I then checked all the legs and they where lose and broken on both couches. I contacted the stores and was assisted . Monday came and went and no one called me as stated by the store . I had to call the call center to be told I will be contacted in 48 hours as this is there turn around time. I believe this is unacceptable . You should have drive to assist your paying customer especially when one pays what we do with your brand . I messaged the store manager again that advised me that a assessor will first need to come out and check the damages and see if they will fix it or not . This is unacceptable after paying a crazy amount for two new couches that we thought would last us years didn't even last a trip from there factory . It's is really poor workmanship . After seeing the first couched leg broken in store . We opted for these because it had a wood frame externally and looked strong and sturdy and was advised by the store manager and sales person it has a solid oak wood frame and is strong but that is not the case AT ALL . The quality is very poor for the price paid . Most knock off couches are more sturdy than these