Poor quality, absent customer relations, pathetic brand.

I bought a leather recliner in Feb 2019. I was told delivery would be 6 weeks. After this time had elapsed I was told that the recliner had arrived but had failed quality checks and been sent back and I would have to wait for another to be made. However, within days a new recliner mysteriously appeared and was delivered but was so buckled that the workmen could not assemble it for me and they took it back. Makes me think possibly this was my poor quality one, with Coricraft just taking a chance. Thereafter, I have been promised and promised that the chair is in process and would be delivered mid-June. There was no delivery mid-June. And no answer now to my follow-ups on the Coricraft switchboard number. And Cindy Wheeler who has been dealing with my issue is now ignoring my emails and unreachable. In fact, try calling the switchboard number: ***. 95% of the time a message plays in a regional British accent advising "ALL" the operators are currently busy. I've only ever managed to get hold of one - the same lady each time when I'm able to connect. Perhaps "ALL" the other operators are dealing with equally irate customers. Now waiting 19 weeks and no end in sight.