FM
F M
1 reviews | Active since Apr 2025
24 Aug 2025, 13:35
Poor Quality
I have been very discouraged to write this review about the overall quality of Coricraft. I honestly feel defeated — how can furniture this expensive have such poor quality?
I purchased a Cresthill bed, and one of the rails cracked. Although Coricraft eventually replaced it (with some reluctance), the replacement rail was still not of good quality and has since cracked or broken again.
My major concern is that I have also experienced similar issues with one of their top-range couches, the Breen couch. The seating cushions quickly sank in, and the wooden frame on one side broke.
For the price we are paying, the overall quality of Coricraft furniture is extremely disappointing.
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Replies (2)
Coricraft Group's replyOfficial
28 Aug 2025, 15:37Dear F M,
Thank you for taking the time to share your experience. We’re sorry to hear that you’ve had repeated concerns with both your Cresthill bed and Breen couch. While our team has already assisted with the issues raised, we understand your disappointment and the frustration this has caused.
We truly hope to serve you with an experience that reflects the standard you expect from Coricraft in the future.
We appreciate you taking the time to share your experience with us.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Thank you for taking the time to share your experience. We’re sorry to hear that you’ve had repeated concerns with both your Cresthill bed and Breen couch. While our team has already assisted with the issues raised, we understand your disappointment and the frustration this has caused.
We truly hope to serve you with an experience that reflects the standard you expect from Coricraft in the future.
We appreciate you taking the time to share your experience with us.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply28 Aug 2025, 15:37
Official
Dear F M,
Thank you for taking the time to share your experience. We’re sorry to hear that you’ve had repeated concerns with both your Cresthill bed and Breen couch. While our team has already assisted with the issues raised, we understand your disappointment and the frustration this has caused.
We truly hope to serve you with an experience that reflects the standard you expect from Coricraft in the future.
We appreciate you taking the time to share your experience with us.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Thank you for taking the time to share your experience. We’re sorry to hear that you’ve had repeated concerns with both your Cresthill bed and Breen couch. While our team has already assisted with the issues raised, we understand your disappointment and the frustration this has caused.
We truly hope to serve you with an experience that reflects the standard you expect from Coricraft in the future.
We appreciate you taking the time to share your experience with us.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
FM
F M's updateReviewer Update
29 Aug 2025, 15:09 Formal Review / Complaint I am very disappointed with the overall quality of Coricraft furniture, particularly considering the premium prices charged. I purchased a Cresthill bed, and one of the side rails cracked. Although the rail was eventually replaced, it was done reluctantly and, unfortunately, the replacement part was also of poor quality and later cracked again. In addition, I experienced a similar issue with one of Coricraft’s top-range couches, the Breen couch. The seating cushions sank within a short period of use, and the wooden frame on one side broke. These repeated product failures raise serious concerns about the durability and overall quality standards of Coricraft furniture. For the high prices paid, one reasonably expects products that are reliable, durable, and long-lasting. Sadly, my experience has been the opposite. I strongly urge Coricraft to review its quality control and customer support processes, as the current standards are not in line with the brand’s premium positioning.
FM
F M's update29 Aug 2025, 15:09
Reviewer Update
Formal Review / Complaint I am very disappointed with the overall quality of Coricraft furniture, particularly considering the premium prices charged. I purchased a Cresthill bed, and one of the side rails cracked. Although the rail was eventually replaced, it was done reluctantly and, unfortunately, the replacement part was also of poor quality and later cracked again. In addition, I experienced a similar issue with one of Coricraft’s top-range couches, the Breen couch. The seating cushions sank within a short period of use, and the wooden frame on one side broke. These repeated product failures raise serious concerns about the durability and overall quality standards of Coricraft furniture. For the high prices paid, one reasonably expects products that are reliable, durable, and long-lasting. Sadly, my experience has been the opposite. I strongly urge Coricraft to review its quality control and customer support processes, as the current standards are not in line with the brand’s premium positioning.