Poor Quality

<p>We bought a bed set from Coricraft in 2014, in 2015 one of the legs down the middle of the bed broke and Coricraft replaced it. At the end of 2016 it broke again and they are now not willing to fix without charging us nor are they willing to reinforce the base. They want to charge us R550 to replace the broken part . To avoid the call out fee we have to drive 50km's to go collect the missing part and fix it ourselves.</p> <p> </p> <p>We are very disappointed because the stores view is that it's the warehouse problem, yet we bought the bed from the store, not the warehouse. The warehouse is adamant that since the base is out of warranty and discontinued that they can't help us.</p> <p> </p> <p>I just feel like had it been a good quality product, the base would not have broken in the first place. So we spent a lot of money at the store for the complete bed set and this is how we get treated. A bed base should be strong and good quality, but clearly Coricraft does not sell quality furniture, as they would like consumers to believe. What is more frustrating is their response, firstly the store passing the buck, secondly not being willing to fix and reinforce the base properly at no cost and thirdly, taking two weeks to get back to us on the complaint.</p> <p> </p> <p>Regards</p> <p>Jessica</p>