BF
Bradley F
1 reviews | Active since Apr 2023
26 Apr 2023, 13:41
Poor maintenance request assistance
I own a reclining lounge suite. A spring on one of the couches has broken. I called to get up on replacing the spring. Coricraft refuses to sell a replacement part or even provide details on a potential 3rd party seller. Their stance is that they dont care and will not help.
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Coricraft Group's replyOfficial
02 May 2023, 14:40Dear Bradley F,
We appreciate you taking the time to share your experience with us.
We are so sorry that this was your experience with our Customer care call centre. We take after-sales service seriously and this is not the type of experience we want for our customers.
We have created a ticket for you, and we will assist you with finding the part that you need as well as getting you in touch with one of our business partners to quote for the repairs needed.
We are sure that you will be lounging on your lovely recliner again in no time.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are so sorry that this was your experience with our Customer care call centre. We take after-sales service seriously and this is not the type of experience we want for our customers.
We have created a ticket for you, and we will assist you with finding the part that you need as well as getting you in touch with one of our business partners to quote for the repairs needed.
We are sure that you will be lounging on your lovely recliner again in no time.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply02 May 2023, 14:40
Official
Dear Bradley F,
We appreciate you taking the time to share your experience with us.
We are so sorry that this was your experience with our Customer care call centre. We take after-sales service seriously and this is not the type of experience we want for our customers.
We have created a ticket for you, and we will assist you with finding the part that you need as well as getting you in touch with one of our business partners to quote for the repairs needed.
We are sure that you will be lounging on your lovely recliner again in no time.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are so sorry that this was your experience with our Customer care call centre. We take after-sales service seriously and this is not the type of experience we want for our customers.
We have created a ticket for you, and we will assist you with finding the part that you need as well as getting you in touch with one of our business partners to quote for the repairs needed.
We are sure that you will be lounging on your lovely recliner again in no time.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team