Poor customer service- Delay in payout

I bought a couch from coricraft, however, the couch was too big and I requested a refund.<br> <br> I filled out a refund form on 7 March 2015. The company policy is to pay out in 4-5 working days. It has been more than 5 working days since I submitted my form.<br> <br> I called the Menlyn branch on Friday the 13th, only to discover that they had not sent through the documents to the head office. Kagiso apologised and said that the payments would be fasttracked and paid out on the same day as the fault was there's and not mine. I called the branch again today, and this time they have a different story. They asked me to start counting the 4-5 working days from the 13th of March.<br> <br> I am not happy at all with this type of service. Coricraft will not deliver if you do not follow procedure and pay within 48 hours. Why can they not hold themselves to the same standard?<br> <br>