Poor customer service and online order process

I submitted an online order on 27 October, which still shows as pending. I have not received any further assistance to get the order completed. I phoned the customer care number on at least seven occasions and could not get through. I submitted an online chat enquiry on the 27th, which is up to know unanswered. And the worst, I arrived at the Brooklyn shop this afternoon at 16:55 and it was already closed! Is it so difficult to buy something from Coricraft? Coricraft is soon going to be another spectacular business failure due to bad customer service. Dr Oosthuizen