TS
Tess S
1 reviews | Active since Apr 2022
11 Apr 2022, 17:29
Poor customer service and extremely long wait time
Ordered couches on the 28th of January. When it was time for them to be delivered, I was told there was a manufacturing fault & I need to wait another 6-8 weeks. No reply from head office and terrible customer service.
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Coricraft Group's replyOfficial
02 Jun 2022, 10:28Dear Tess,Thank you so much for taking the time to post your frustrations of waiting so long for your product. We have extremely strict quality controls in our factory and warehouse, to ensure that you receive beautiful, long-lasting, value-for-money Coricraft furniture. Unfortunately, your couch failed the quality control at our Durban warehouse- this is not a frequent occurrence but does happen from time to time as we transit product from our factory in Cape Town along the road network to Durban. We made a replacement couch, which was ready to be delivered when the floods hit KZN. As you can imagine, this was completely out of our control. We have refunded you as per your request, and hope that you and your family are safe.
Yours in design Ruth Customer care support team ***
Yours in design Ruth Customer care support team ***
Coricraft Group's reply02 Jun 2022, 10:28
Official
Dear Tess,Thank you so much for taking the time to post your frustrations of waiting so long for your product. We have extremely strict quality controls in our factory and warehouse, to ensure that you receive beautiful, long-lasting, value-for-money Coricraft furniture. Unfortunately, your couch failed the quality control at our Durban warehouse- this is not a frequent occurrence but does happen from time to time as we transit product from our factory in Cape Town along the road network to Durban. We made a replacement couch, which was ready to be delivered when the floods hit KZN. As you can imagine, this was completely out of our control. We have refunded you as per your request, and hope that you and your family are safe.
Yours in design Ruth Customer care support team ***
Yours in design Ruth Customer care support team ***